Customer Service Policies

Average length of time to respond to an email?
less than 4 hours

Preferred way of contact?
Phone or Email

Days of the week when staff not available?
We try to have a life, so Saturdays, Sundays and public holidays, we don’t answer the phone, but may reply to emails.

Customer satisfaction?
We are committed to our customer’s satisfaction. If you are unhappy with your purchase our policy allows for returns within 5 days after shipment has been received. We request that you attempt to resolve a problem by first contacting us. We accept returns for refunds or exchanges on all our merchandise. Items that are not returned in new condition with all packaging will not be accepted.

Refunds will be issued after item is received and carefully inspected by us and may take between 1-2 days. Any merchandise altered, damaged, or switched will not be accepted.

If there is ever a problem with your purchase from us, please give us the opportunity to make it right for you. Behaviours such as offensive language, false accusations, personal attacks, and/or overall rudeness, etc is completely unnecessary. We vow to always deal with our customers professionally and courteously, and we ask that our customers extend us the same courtesy.

Refund Policies

Under what circumstances are refunds given?
If you don’t think the product suits your needs, you can return it within 5 days of receiving it, no questions asked.

Refunds are not given on selected marked items which are on special.

Acceptable condition of items to be returned?
In original packaging, item must be in the same condition as received.

If the item is not received or damaged in shipping, who reimburses the buyer?
We will replace the lost item, and take up the issue with Australia Post.

In what form are refunds given?
Money back refunds via the same way the order was paid for.

Full refunds?
Returns for a full refund are accepted only for true defects or errors for which we are responsible. Refunds are not given on postal/delivery charges.

Is there a restocking fee?
No.

How many days allowed to request a refund?
5 days after receipt.

Return Policies

Who pays for return shipping costs?
The Buyer.

How should items be shipped back?
It is recommended that items be returned via registered post or courier so that the return of the items can be tracked. Goods should be packed with proper care and adequate protection, so that the goods arrive in new condition.

Does the buyer need to alert S3 Performance Equipment prior to shipping the item?

Yes, buyer will need to contact us in order to advise us of the return. We will give you instructions on what to include with the returned goods.

Will a refund be issued without S3 Performance Equipment receiving the item back?
No.

Shipping Policies

Shipping costs paid by?
Shipping costs are to be paid by the buyer, unless otherwise specified.

If the item is not received or damaged in shipping, who reimburses the buyer?

Unless insurance is taken WE WILL NOT BE RESPONSIBLE FOR DAMAGED/LOST GOODS IN TRANSIT. If you are concerned with this possibility, please choose to ship your order via eParcel or Courier so your item can be tracked. If the goods are lost, Australia Post will be responsible for reimbursing the buyer.

Where will goods be shipped?
There are commercial restrictions on the sale of non-round disc rotors to Europe, so we cannot sell these items to European customers. All other items can be shipped worldwide

Any Taxes?
Yes, prices shown include 10% GST for Australian customers. A tax invoice can be provided with your order if requested, and the GST will be shown on your invoice.

Any handling fees in addition to shipping?
No, we do not charge a handling fee.

How long does it take S3 Performance Equipment to ship?
Orders where payment is received before 12pm are shipped the same business day.
Orders where payment is received after 12pm are shipped the next business day.

How often do you ship?
Every weekday (excluding public holidays).

Payment Methods Accepted

PayPal
PayPal is available to all of our customers

Bank Transfer
Bank Transfer is available to all of our customers. Goods will be shipped once payment clears. Payment transfer takes 1-3 business days. Once you place the order and choose bank transfer as the Payment method, an order confirmation email will be sent to you, which will include our bank details. Please use your surname as the payment reference If you are making payment in a branch, please use your postcode as the payment reference. SHould you lose our bank details, they are:

Account name: S3 Performance Equipment
Bank: ANZ Bank
BSB: 013384
Account Number: 489914923

Credit Card
VISA and MasterCard payment are accepted from all of our customers. At the point of transaction you will be transferred to the Mastercard.com.au secure server. Once payment has been made, you will be transferred back to the s3performance.com.au website. You will then receive confirmation that payment has been made, and your order details will be emailed to you.

Bank and Personal Cheques
We accept bank or personal cheques. Goods will not be shipped until funds have cleared.

Money Orders
We accept money orders from Australia Post.

Order Confirmation
All customers will receive immediate confirmation of their order via email.